Important Tools from April 2011 Chapter Event
Sunday, April 10, 2011
Posted by: Jesus Diaz
Kaliym Islam makes a great case for why L&D professionals need a new approach to evaluating and publishing how effective their training is at all stages of the process. In a recent survey of CEO's and COO's, training was ranked lowest (!) on the list of most critical functions for corporations. So, if we had any doubts about the importance of measuring and documenting our value, his is a real wake-up call.
To be sure that any training initiative provided is appropriate and effective, Islam has developed an SET of forms, charts and templates which reflect a Six-Sigma orientation. These will be made available soon when highlights from Kaliym's recent presentation are posted.
Some of the tools he demoed for ATD members on April 7 were a Stakeholder Analysis, IIRR, CTQ, and the Project Charter. He's designed these to help track how to determine who's affected by training, how to keep them involved, how to assess training requirements and deliverables, what success criteria should be, and how to publish results.
Islam likes to compare his evaluation model to Kirkpatrick's, noting that 50 years have passed since Kirkpatrick's was developed. If you think it's time for a more contemporary approach, this Six-Sigma solution may be the answer. While no data was given on its successful implementation, Islam's book Developing and Measuring Training the Six Sigma Way: A Business Approach to Training and Development has gotten raves from the Cendant Corporation, the New York Stock Exchange, Safe Horizon, Inc., and Bersin & Associates.