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Pfizer On-Site Practitioner Series NYU SIG

Monday, June 4, 2012   (0 Comments)
Posted by: Jesus Diaz
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The NYU Higher Education SIG held its fourth event of the On-Site Practitioner Series at Pfizer on Tuesday, May 22nd.  This event was hosted by Cindy Pace, Senior Manager of Emerging Technologies in Worldwide Talent & Organizational Capability at Pfizer. Cindy and her small team work on "future sensing" for the talent organization on a small innovation team, a.k.a. iDISCOVER.

With skills in learning technology, program design & development, adult learning & leadership, and L&D, the team is responsible for exploring, experimenting and pilot testing emerging approaches, processes, and technologies. These enable colleagues to learn and collaborate as well as foster a climate of creativity & innovation. One of iDISCOVER's initiatives is focused on building collaboration & communities through social media, emphasizing social learning through collaboration and encouraging innovation by sharing information and ideas across WTOC and throughout the organization. 

Learning & Development at Pfizer:
Pfizer has evolved from delivering the majority of learning programs through the classroom and has adapted faster and more captivating ways to learn. Delivery of learning is now being done as well tested in different formats such as running business simulations, piloting virtual environments and iPads.


Cindy highlighted that one of the most important roles of Pfizer's Learning Managers was the ability for them to provide feedback from around the globe as well as share insights on the broader talent & business needs. Information provided through this channel assists in framing enterprise programs. Cindy emphasized the importance of Pfizer L&D professionals coming to the table as business partners, drawing attention to the business acumen mindset they are encouraging, and how Pfizer Global L&D is aligned and integrated with the talent management strategy and organizational capability.


Key Takeaways:

Cindy's knowledge of the biopharmaceutical industry, the needs of her colleagues, and her strategic focus on aligning innovation with talent & organizational capability as it relates to future needs of Pfizer colleagues provided great insight to all who attended. Highlights from this event that we can learn from and incorporate into our own L&D roles or firms to bring added value include the following:


  1. Pfizer is a "learning" organization that consciously makes an effort to ask the questions: "What shouldn't we be doing?", "What should we be doing?" and "How should we do it?"
  2.    Pfizer has an enterprise-wide internal social networking platform that allows employees to build and join communities that foster learning and the sharing of ideas throughout the organization.
  3.  In spite of organizational 'reshuffling' and economic constraints, the talent organization is forward thinking, by finding ways they can improve processes and searching for new ways to make enterprise-program engaging.
  4.  Pfizer is empowering people to OWN! their career by promoting self responsibility through online career tools that include self assessments, tips, tools and mentors. In this culture they want employees to have self-awareness and let others in the organization know who they are.
  5.  The iDISCOVER team challenges the limitations of "corporate orthodoxies" and uses behavioral roles within the team to label qualities and skills they are seeking to fill in order to cultivate an innovation culture. Examples include: Assigning someone to be a 'Navigator', a coaching role on the team that leads and stays the course, or an 'Imagineer', a role on the team that brings wonder and newness to projects

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