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Performance Support/Informal Learning Special Interest Group
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The mission of this SIG is to develop chapter membership understanding of Performance Support and Informal Learning. This SIG strives to provide interactive hands-on learning experiences for participants, provide opportunities to brainstorm PS & IL solutions for job related learning and performance needs, and take a meeting "curriculum" approach that will build upon one another.


About the SIG Co-Chairs 

Hal Christensen
Hal Christensen, President of QuickCompetence, provides strategic guidance and solutions to organizations that seek to accelerate their employees' Time to Competence and to sustain that competence over time.

For over 30 years, Hal has been providing performance improvement solutions to organizations of different sizes in the New York Metropolitan area. He has been an advocate for the innovative use of computer technology to augment learning and working, spearheading the initial introduction and growth of both eLearning and Performance Support technologies. His Performance Support solutions have won several awards, and he has frequently been asked to share his Performance Support, eLearning, and instructional design knowledge and experience at national professional conferences.

Hal co-chairs the ATD NYC Special Interest Group on Performance Support/Informal Learning, which he founded in 2012.


Malu Schloss
Malu Schloss is a Relationship Manager with TrainingPros, Inc and a Learning Consultant. She is delighted to serve with Hal as co-chair of the Performance Support/Informal Learning SIG for the second year.

As a Relationship Manager for TrainingPros, Malu collaborates with managers in organizations to identify the best talent for their staffing needs in the areas of learning and technical communication.

As a learning consultant, Malu specializes in instructional and content strategy, design and delivery of custom training, eLearning, performance support and communications, all focused on improving the user or client experience.  Sample engagements include OTG Management, Success Factors, Bank of America, US Trust, Citigroup, JPMorgan Chase, Merrill Lynch, Marsh, Inc., Thomson Reuters/Lipper, Prudential Insurance and Fordham University.  Previously, Malu was Training/CBT Manager at Dreyfus Corporation and Training Director at Rizal Bank (RCBC) in Makati, Philippines.

Malu has a B.S. in Psychology from the University of the Philippines, M.A. in Social-Industrial Psychology from Ateneo de Manila University and advanced M.S. courses in Instructional Technology from New York Institute of Technology.



Upcoming Performance Support, Informal Learning SIG Events


Half-Day Workshop: How to Determine if Training is the Right "Fix"Open in a New Window


Panviva, a performance support consulting and software company, has developed an elegant Situational Analysis methodology to help organizations pinpoint the performance gaps and design and develop effective interventions .In a 3-hour workshop on March 15, 2017 , Panviva will will share that approach.

Who Should Attend
Learning and Development professionals who influence decisions regarding the design and development of training and support solutions to solve client business challenges.

  • Instructional Designers

  • Senior Trainers

  • Managers who lead training teams

What You Will Learn
Understanding how to conduct a Situational Analysis will enable you to:

  • Clearly identify what the “fix” being requested is intended to fix and if training is an appropriate solution,

  • Clarify who is the intended audience,

  • Center on defining performance measurements,

  • Capture relevant documentation and resources that already exist,

  • Design a blend of training and just-in-time guidance for each role involved in order for them to achieve those measurement

What you will leave with

  • A solid understanding of how to conduct an effective Situational Analysis,

  • Practical tools (e.g.: worksheets) they can use to initiate Situational Analysis processes in their work the next day, and,

  • Preliminary plans for applying Situational Analysis to learning initiatives currently on their “to do” lists.

The  workshop will be conducted by Sharon Smith, Director of Customer Enablement, NA, at Panviva. Sharon has over 20 years experience analyzing business processes, managing large-scale performance improvement projects, and designing training strategies.

Local chapter members: $50.
Non-members: $60.

Coffee and breakfast snacks will be served from 9 AM - 9:30 AM

Contact: Hal Christensen

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